Refund policy

My policy is to sell only quality products to my customers and to advertise each item honestly. I strive to make each customer happy and will try to resolve any issues that may arise. My specific refund policies are as follows:

Damaged Items

I will happily refund any damaged items upon return receipt of the item within 15 days of purchase. Or, you may choose to have the item replaced with a "like type" item. Once again, I must receive the damaged item first.

Custom Orders

If the item you received does not meet your expectations, please contact me within 15 days with an explanation and your refund will be reviewed.  Custom order refunds will be reviewed on an individual basis. In cases where I provide artwork proofs and you approve them, refunds will not be granted unless the item is not made per the proof. Again, I must receive the item you are requesting a refund for back from you before any refunds will be issued.

If you order a product made using base metals (i.e., copper, bronze, gold bronze, rose bronze, etc.) please understand that some people's skin reacts to it and turns green. While I seal all pieces with a protective sealant to help prevent this from happening, I do not guarantee your skin will not react. I will not issue refunds on any base metal products unless the item is defective (and your skin turning green is not the cause of a defective product). In addition, base metals may patina or change color over time. The sealant helps to retard this process, but I cannot guarantee it will not happen and refunds will not be issued for this reason either.

Lost In Shipping

Refunds will not be issued for items lost by the USPS or other shipping method of your choice. Refunds will not be issued for items that an incorrect shipping address was entered into the shipping information at time of purchase.

Refunds will be given for the price of the item - SHIPPING COSTS WILL NOT BE REFUNDED unless the item is defective upon receipt.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.