Shipping policy

All orders are processed within 10 to 15 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

All items will be shipped via USPS First Class Mail with tracking unless otherwise requested/ordered and all items will include insurance provided by a 3rd service provider or the USPS, depending on how the package is shipped..

Lost Packages
The USPS does make mistakes from time to time, afterall, they're human just like us. The USPS does not consider a package lost until 30 days have passed for U.S. buyers and 6 weeks for International buyers. If the amount of time stated above has passed and your package has been deemed lost by the USPS please contact us, we will be happy to send a replacement to you. If your tracking has stopped, or your item says delivered but has not been please contact your local U.S. Post Office and provide them with your tracking number. They will be much more helpful than we will be, as they were the last ones to see your package.

International Shipping
We offer international shipping to the following countries:

Customs/VAT Fees for non U.S. Buyers
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. A Timeless Impression is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us at info@atimelessimpression.com with your name and order number, and we will look into it for you.